Customer Care

At Faceon4one, customer care is an extension of our values—respect, integrity, and attention to detail. We are committed to providing thoughtful support and ensuring your experience with our brand is seamless and meaningful.

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How Can We Help You?

Our customer care team is here to assist with:

• Order inquiries and tracking

• Shipping questions

• Returns and refunds

• Product information and sizing guidance

• Website or checkout support

We strive to respond to all inquiries promptly and professionally.

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Contact Us

 Email: support@faceon4one.com

Please include your order number (if applicable) in your message so we can assist you as efficiently as possible.

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Response Time

• We aim to respond to all customer inquiries within 24–48 business hours

• Messages received on weekends or holidays will be addressed on the next business day

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Order Support

Once your order ships, you will receive a confirmation email with tracking details. If you experience any issues with delivery or receipt of your order, please contact us as soon as possible.

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Returns & Exchanges

For information on returns, refunds, and eligibility, please review our Shipping & Returns Policy.

If you need assistance starting a return, our team is happy to guide you through the process.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will work quickly to resolve the matter.

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Sizing & Product Questions

If you have questions about sizing, fit, or materials, please reach out before placing your order. We’re happy to help you find the right piece.

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Our Commitment

Faceon4one values every customer and every interaction. We approach customer care with the same level of intention and craftsmanship that goes into our products.

Privacy & Safety

At Faceon4one, your privacy and safety are important to us. This Privacy & Safety Policy explains how we collect, use, protect, and share your information when you visit our website or make a purchase.

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Information We Collect

When you interact with our site, we may collect the following information:

• Personal Information: Name, email address, phone number, billing and shipping address

• Payment Information: Payment details are processed securely by third-party payment providers; Faceon4one does not store full payment information

• Order Information: Products purchased, order history, and transaction details

• Technical Information: IP address, browser type, device data, and site usage analytics

• Marketing Preferences: Subscription to email updates or promotions (if opted in)

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How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate order confirmations, updates, and support

• Improve website functionality and customer experience

• Prevent fraud and unauthorized transactions

• Send marketing communications (only if you opt in)

• Comply with legal and regulatory obligations

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Data Protection & Security

We take reasonable and appropriate measures to protect your personal information, including:

• Secure hosting infrastructure

• SSL encryption for data transmission

• Limited access to sensitive information

• Trusted third-party service providers that meet security standards

While we take strong precautions, no online transmission or storage system can be guaranteed to be 100% secure.

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Third-Party Services

Faceon4one uses trusted third-party providers to operate our business, including:

• Payment processors

• Shipping carriers

• Website analytics and marketing platforms

These providers only receive the information necessary to perform their services and are required to safeguard your data.

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Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance site performance

• Remember user preferences

• Analyze traffic and site usage

You may disable cookies through your browser settings, although some site features may not function properly.

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Children’s Privacy

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Faceon4one does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will take steps to remove it promptly.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access or request a copy of your personal data

• Request corrections to inaccurate information

• Request deletion of your personal data

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Safety & Responsible Use

We are committed to maintaining a safe online environment. Misuse of the website, attempts to compromise security, or unauthorized access to systems are strictly prohibited.

Policy Updates

We may update this Privacy & Safety Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy & Safety Policy, please contact us at: support@faceon4one.com